We at viaLuxury/Torino want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may contact viaLuxury to apply for a return or exchange of the unused item, in its original condition, with its original packaging, and proof of purchase, within 7 days of your purchase. All sale and discounted items are final and subject to limited availability.

When your return is approved, we will refund the purchase price minus restocking fee & shipping charges, typically within 72
hours of recieving the item. For exhanges, once the item is recieved and approved  your new order will be shipped UPS ground at no additional cost. You can access further information on our EZ-return department page.

There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes for a difrant item. Please contact customer service within 24 hours from the date of your order. All special orders of judith leiber bags are final sale. All sale items are final (including promo's) no returns, exchanges, or cancellations will be permitted. All returns will be subject to a 20% restocking fee.