We Happy to announce
Now We Shipping to Canada.Free Shippng |
Now accepting pre-orders for 2008 Judith Leiber, limitid edition
holiday season evening bags. Reserve
your's now... before it's too late, |
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Q: What Is The Status Of My Order?
A: Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your order. Type in your order number, and email address and we'll track your shipment for you. Currently, our Order Tracking feature only applies to UPS shipments. A shipping company may not have the ability to track a package for up to 24 business hours.
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Q: Do you take phone orders and online orders?
A: Ordering online has never been this easy before with our AWARD WINNING WEBSITE If you do experience difficulties submitting your order, or you are unable to locate a specific product, Our sales team are available for assistance. You may also call us at 1-888-842-5898 to submit a phone order.
Q: When will I receive an email confirmation for my order?
A: You will receive an email confirmation of your order within minutes of completing your order online or with one of our friendly staff members.
Q: Which products on the web site are in stock?
A: Not All products on the web site that indicates in stock.
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Q: Why Has My Order Been Cancelled?
A: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available.
Difficulty in processing your payment information.
Cannot ship to address provided.
Duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation. Click on the link below to contact a customer service rep.
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Q: E-mails About Your Order
A: After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist at 1-888-842-5898 immediately so the problem can be addressed.
email us at info@ViaLuxury.com
is my information are kept privacy?
We take your privacy seriously!
· Your e-mail address and information are kept private.
At Via Luxury, we are committed to ensuring your privacy as a customer. You can be confident that Via Luxury does not rent, sell or exchange e-mail addresses with third parties.
· We use your e-mail address to communicate with you about your order.
In addition, if you subscribe to our newsletter, we will e-mail you to offer you the best - and most current - shopping opportunities, news about Via Luxury products, services and special sales events. We contract with an e-mail management partner to send emails on our behalf.
If, for any reason, you would like to be taken off our e-mail list, you may unsubscribe at any time by clicking the unsubscribe link at the bottom of every e-mail newsletter.
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Special Requests
If you don't see the merchandise you're looking for, just click the appropriate link below to fill out a special request form, and we'll be happy to help you. Please be as specific as possible, so that we may provide you with a prompt, accurate reply. email us info@viaLuxury.com or call 1-888-842-5898
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Find out the Status of your Order quickly and Easily Online
Just enter your Email Address and your Order Number on Order Tracking page.
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Edit or cancel your order new order
If you need to edit, change, or cancel the order or part of your order. Please click on the link below to fill out a special request form, and we'll be happy to help you. Please be as specific as possible, so that we may provide you with a prompt, accurate reply. Or call us for assistance at 1-888-842-5898
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Shopping Basket
When you are shopping on viaLuxury.com and add an item to your bag, it is saved in your Shopping Basket. The Shopping Basket holds products you wish to purchase while you shop, the same way you use a shopping basket in a retail store. Options in the Shopping Basket:
Review your order. This ensures the accuracy of items in your Shopping Basket and the quantity selected.
Update the quantity. To do this, simply select the quantity you wish to purchase it will automatically "Update Basket."
Remove an item from your Shopping Basket. To remove an item, click on "Remove" this process will automaticaly "Update Your Basket"
Return to shopping. If you wish to continue shopping on you can use the Shopping Basket to store items you wish to purchase. Click on "Continue Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Basket."
Proceed to secure Checkout. When you are ready to purchase your item(s), click on "Checkout." Our checkout process is fast, easy and secure.
Payment Options
viaLuxury.com gladly accepts payments for purchases in the form of credit card, money orders, cashier's check, certified bank check.
Credit Card
via Luxury accepts the following credit cards for payment:
Visa
Amex
MasterCard
Discover
PayPal
E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist at 1.888.842.5898 immediately so the problem can be addressed.
Changing or Canceling Your Order
After you have clicked "Place My Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at 1-888-842-5898 . Please note that most orders process quickly. If your order has already entered the shipping process, it cannot be changed or canceled.
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When will my order ship?
viaLuxury.com ships within 24 to 48 hours most orders for in-stock merchandise if we receive and process your credit card order. Credit card orders for in-stock merchandise received after 12:00 p.m. EST Friday, on a weekend day or a holiday will begin processing the next business day. Merchandise not available for same day shipping usually ships within two business days after your credit card order has processed. Preorder items will be shipped promptly upon receipt from the manufacturer.
Please note that overnight delivery on credit card orders for in-stock merchandise processed before 12:00 p.m. EST on Fridays will be delivered on Monday as the next business day. Please consult with your Sales Associate for details.
viaLuxury.com is not responsible for lost, late, misdirected, damaged or incomplete placement or confirmation of orders, or Internet technical, hardware, software, telephone or transmission failures of any kind that may limit a person's ability to place an order. This guarantee does not apply to delays caused by acts beyond viaLuxury.com's control, such as acts of God, strikes, lockouts or disasters. viaLuxury.com reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. viaLuxury.com reserves the right to disqualify any order found to be disrupting the operation of the offer or website.
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Shipping to the 50 United States, Puerto Rico
viaLuxury.com is proud to offer ground shipping on all orders.(excluding taxes) to all U.S. destinations except Alaska and Hawaii. Shipments to Alaska and Hawaii can only be shipped by 2nd Business Day service or Next Business Day Morning Service (Next Business Day Morning service only assures that the package will be delivered the next business day).
Shipping to Puerto Rico
Deliveries to Puerto Rico are shipped at a flat rate of $34.95.
Orders are shipped using UPS or FedEx and are fully insured in transit. Delivery time is usually five (5) business days from the time your package leaves our warehouse (ground service). Please note that we cannot ship to P.O. Boxes.
For your security, your order will not be delivered without an authorized signature. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. Customers will be charged a fee of $10 to reroute a package once it has been released to our carriers.
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viaLuxury.com Ship Internationally
At the current time we do not offer International Shipping. Although we are working on a solution, so please check back with us shortly.
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| Shipping of Preorder items |
When will my preordered it ship?
Preorder items take longer to process and ship than in-stock items. On the item detail page there is an estimated arrival date for when the item is expected to arrive in our warehouse facility, please allow two business days from the estimated arrival date for us to process and ship your order. A Customer Service Specialist will be glad to answer any questions you may have, please feel free to call us at 1-888-842-5898
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| Shipping Rules and Restrictions |
What is your shipping policy & procedure?
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item in you order is not currently in stock, you will be notified by email.
You will not be charged for any item until it is ready to be shipped to you.
All deliveries must be made to a verifiable, physical street address. We do not ship to P.O. Boxes.
For your protection, certain orders may only be shipped to your billing or a verifiable alternate address. If you wish to ship an order to an address other than your billing address, please notify your credit card company of this alternate address prior to placing your order.
For security reasons, all shipments require an authorized signature*. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.
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EZ-Merchandise Return -Refund Request
Special Orders are non-refundable. Upon receipt and acceptance of your return. viaLuxury.com will refund your purchase price,If you return your item within 7 days of receiving it at your doorstep, you are eligible to waive a 10% return fee. That means that you may keep an item for up to 7 days without having to pay the return fee, shipping charges non-refundable. Although, with this privilege, you are still responsible to meet the other return conditions. A 10% restock charge less a flat rate ship charge of $15 will be applied for all returns that do not meet our policy. Merchandise must be in "new and unused condition" (defined below) to be acceptable for refund or exchange. Special orders are not returnable. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check.
Please allow approximately 15 days for the credit to post to your credit card account.
All sales items are final sale.
The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.
You must obtain a (RMA)Return Merchandise Authorization number and a Return For Inspection form.
Please complete the form before returning the item. We will not accept any returned merchandise without an RMA number, and the completetion of the RFI (RETURN FOR INSPECTION) form. Contact a Customer Service Specialist by calling 1-888-842-5898 to obtain an RMA number RFI form, by fax, or email.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; All tags and control cards, and care cards, is not torn or removed; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Please note: That we cannot accept any returns for shoes that have been worn.
Return Instructions:
Repack the merchandise in its original packaging materials, including all paperwork, enclose the original copy of the receipt all items MUST be intact or the return will be refused.
The RMA number must be written on the original invoice and on the outside carton of the return box.
viaLuxury.com is not responsible for merchandise that it does not actually receive or is not returned in accordance with these terms. Please contact our Customer Service Department at 1-888-842-5898 if you have any questions or concerns.
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Payment Options
viaLuxury® gladly accepts payments for purchases in the form of credit card, money orders, cashier's check, certified bank check.
Credit Card
viaLuxury® accepts the following credit cards for payment:
Visa
MasterCard
Discover
PayPal
Some orders may require a credit card authorization form to be completed and returned.
Credit Card Policy
viaLuxury® is deeply concerned about keeping your personal information safe. viaLuxury® sincerely apologizes for the inconvenience security measures cause. We thank you in advance for your understanding. In order to protect consumers from identity theft and credit card fraud, we can only ship to your billing address or an alternate shipping address on file with your credit card company. We apologize for the inconvenience.
viaLuxury® does everything in its power to protect consumers by avoiding the shipment of merchandise to a fraudulent address. We use two separate systems to ensure the safety of our customers. We use the CVV verification system at check out. This system obliges all customers to input the code on the back of their credit card. We also use the AVS verification system at check out. This system obliges all customers to input their billing address. Our Security system then verifies the personal information given at check out with your credit card company. Please note that all orders not meeting the CVV or AVS verifications will be delayed or cancelled.
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Frequently Asked Questions About Returns
Why must I obtain a Return Authorization (RFI) form prior to returning an item?
All Returns Are Inspected:
Returned Merchandise must be in "new and unused condition" to be acceptable for refund or exchange. All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; All tags and control cards, and care cards, is not torn or removed; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. Please note: That we cannot accept any returns for shoes that have been worn.
Returns are inspected upon receipt. Refunds and credits will ONLY be issued for items that have all the tags attached and all the items included in the original shipment. Furthermore, items must not have been used, washed or altered in any way and must be in the same condition as when shipped from The Via Luxury Store.
All items packed at Via Luxury Store are monitored by a digital video surveillance system. Any claims concerning the quality of items shipped from The Purse Store will be compared against the digital video surveillance system. Fraudulent claims to the quality of an item received will be handled as an attempt at defrauding The Via Luxury Store and will be handled accordingly with local or federal authorities.
Best Practices
Q: Why must I obtain a Return Authorization (RMA) number prior to returning an item?
A: You must obtain an RMA number and RFI form so that we can easily identify your package when it is returned to our warehouse. Prompt identification allows for expedited handling. Any package returned to our warehouse that does not have an RMA number and RFI form will not be accepted for return.
Q: When can I expect to receive the item I sent to for repair?
A: We will notify you of the status of your repair by e-mail or by phone. The length of time it takes for us to repair your item depends on the nature of the repair.
Q: Can I exchange a product I purchased on vialuxury®
Q: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.
Q: Can I return an item for store credit?
A: An item may be returned for store credit provided that all return guidelines are met.
Q: If I return a gift, how is credit issued for the return?
A: Provided that the return meets our return guidelines, an viaLuxury.com store credit will be issued to the gift recipient for the purchase price.
Q: Is there a restocking fee on any returned merchandise?
NO RESTOCKING FEE.
Although, you are still responsible to meet the other return conditions.
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Call us 1-888-842-5898
