Q. Does viaLuxury® ship internationally?
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A. We appreciate our international clients although international shipping is not offerd at this time.
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Q. Customer Service email
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| A. We want to hear from you! We welcome all of your comments and suggestions so we may serve you better. You can reach us in the following ways:
ViaLuxury boutique : 1.732.517.8550
Monday -Thursday : 11am to 6pm (EST)
Friday 10:30am - 4: 00pm (EST)
Saturday - Sunday Closed.
Email us: armo@vialuxury.com jackie@vialuxury.com
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Q. Satisfaction Guarantee
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A. We know how difficult it can be to buy products online that you can't touch, feel or try on (did you buy the right size? the right color?). That's why we stand behind all orders with our 10 day satisfaction guarantee. If for any reason you need to return (or exchange) an item, simply contact our EZ-RETURN department.
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Q. Where does viaLuxury® ship their products to?
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A. We ships anywhere in the United States.
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Q. How will I know if my item has been shipped?
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A. We will email you with tracking information as soon as your has shipped. If your order has been shipped via UPS, you may track it using links provided in the shipping email sent by us.. It may take up to one (1) business day for your information to be posted on the UPS website.
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Q. Will I have to pay sales tax?
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A. Only New York residents are subjected to 8.375% Sales Tax
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Q. How can i pay for my order?
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A. We accepts all major credit cards including Visa, Mastercard, Discover, We also accept Money Orders, Cashier's Checks, and Bank Drafts. and Paypal Welcome.To make a purchase using Paypal, simply click on the "Check out with Paypal" button in your shopping cart, or select the PayPal payment option during checkout.
When you make a purchase using PayPal, you are momentarily connected to the PayPal web site during checkout. Once you complete your transaction at the Paypal site you will automatically be returned to viaLuxury®.com to complete your order
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Q. When does my credit card get charged?
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A. We only charge your credit card once your order is ready to ship.
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Q. How can I return my order?
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A. If for any reason you need to return (or exchange) an item, simply contact our EZ-RETURN department.
We want you to be completely happy with your order. If you are unsatisfied f, we will gladly accept your timely return of unworn, unwashed, merchandise for a refund of the original purchase price.All sales items are final sale.
viaLuxury.com offers only the best brand names and the highest quality brand name accessories, and handbags. If you are not satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 7 days for a refund, less shipping costs.Your order must be returned, at your own expense, 10 days from the delivery date.
*viaLuxury Company has the sole discretion in determining whether the merchandise being returned is in its original condition.
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Q. Is my personal information secure?
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A. Yes, we use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.We want your viaLuxury.com shopping experiences to be safe and secure. Therefore, we use Secure Sockets Layer (SSL) technology to encrypt your credit card information as it travels over the Internet. SSL is a standard technology used by many other E-Commerce websites. This means that using your credit card to place an order with viaLuxury.com is as safe as giving us your credit card information via telephone. Some computers may not be able to "communicate" with our secure server. If you experience any difficulty, please feel free to call Customer Service at 1.888.viaLuxury to place your order
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Q. Why is my order status pending verification?
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A. If your order status is pending verification it means we need additional information from you before we can complete your order. We will attempt to contact you either by email and/or the phone number you provided. Please contact Customer Service call us at 1-888-842-5898
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Q. Phone Orders
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A. Don't feel comfortable ordering products online? No problem! We accepts orders over the phone.
To order by phone, please call us at 1-888-842-5898 during our hours, (Monday -thursday 10:30am - 6:pm)-(Friday, 11:00am to 4pm EST.
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Q. Shipping to:Alaska, Hawaii, and Puerto Rico
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A. Your order should arrive in approximately 5 to 7 business days if ordered by 12:00 noon (EST).
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Q. What Sets Us Apart?
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A. Our high-performance Associates' skill, enthusiasm and commitment to making people look good and feel great. viaLuxury gives all applicants for employment equal consideration regardless of their race, color, religion, national origin, sex, age, veteran status, or non-job-related disability.
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Call us 1-888-842-5898
