102 Norwwod Avenue,
Deal, New Jersey 07723

Shipping Times
In stock merchandise usually is processed and shipped (in other words, leaves our fulfillment center) within 5 -7 business days (Monday - Friday, excluding holidays). vialuxury.com will let you know at checkout or by a follow-up message if the merchandise you have selected is not currently in stock or if we need to confirm availability. For that merchandise, we will give you an expected shipping time at checkout. All orders are subject to credit approval.

To Alaska, Hawaii, and Puerto Rico
Your order should arrive in approximately 5 to 7 business days if ordered by 12:00 noon (EST).

We want you to be completely happy with your order.  If you are unsatisfied for any reason, we will gladly accept your timely return of unworn, unwashed, or defective merchandise for a full refund of the original purchase price.
Returned merchandise should include the vendor packaging and be in the same condition as when it was received.  Used merchandise cannot be returned unless defective.  Items returned after 10 days might be subject to a reduced refund if not in its original vendor packaging, in salable condition and/or if the merchandise has been marked down in the intervening time period.
All fragrances and cosmetic returns must be unused, unopened, and in original packaging for a credit or exchange to be issued. 
If you have any questions about the merchandise you received, please contact viaLuxury.com at 1(888) 842-5898

Merchandise Value of $2,000 or More
To ensure the proper handling of a return for merchandise with a retail value of $2,000 or more, please call 1-888-842-5898  Monday through Friday, 8:00AM to 6:00PM (EST) to arrange a special pick up. for merchandise with a retail value of $2,000 or more. Returns will be subject to a $25.%  processing fee unless defective. For your convenience, pick ups are Monday thru Friday

YES viaLuxury offerd at this time shipping to Canada only.
 
SHIPPING YOUR ONLINE ORDER TO CANADA
(All dollar values are in $U.S.)
For Canadian orders, select country at checkout.
Importer of Record
The recipient is the importer of record and is responsible for complying with all laws and regulations for the Canadian destination.  When our customer places an order with viaLuxury.com, they authorize our customs broker to act as their agent with Canada Border Services Agency to clear merchandise and process all applicable duties, fees and taxes

Delivery & Processing Charges (D&P)
D&P is the charge for catalog and Internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming.  Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Delivery
Unless Priority is requested, your order should arrive in approximately 3-5 business days after shipping if ordered by 12:00 noon (EST)

Priority Delivery
If requested, add $10.00 to standard D&P. Your order should arrive in approximately 2-3 business days after shipping if ordered by 12:00 noon (EST) and may vary depending upon the destination. Please note International Priority orders placed after 12:00 noon (EST) Friday or on Saturday will be processed Monday and should arrive in 2-3 business days after shipping if ordered by 12:00 noon (EST) and may vary depending upon the destination. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some postal codes.

Other Information Regarding Your Order
Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for Priority and Standard would be a per package charge
Certain items requiring additional D&P charges as indicated. 
Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to via Luxury will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
viaLuxury.com is not responsible for refunding the gift packaging charge if Canada Border Services Agency deems it is necessary to open the package.
Merchandise Exceptions
Some items are prohibited from shipping to Canada and will be noted within the checkout process. 
Certain consumer commodities such as aerosols, nail polish, fragrances and other alcohol-based products are restricted air shipment products. Our policy is to ship these items ground to Canadian locations for an additional fee of $10.00.
Some items require Fish & Wildlife declaration documents to export to Canada. The cost of filing this documentation is $55.00 and will be added to your order total. Please allow an additional 1-3 days for delivery.
Some items require CITES documentation to export to Canada. CITES is an international agreement between governments regulating the trade in wild animals and plants across borders. The cost of filing this documentation is $190.00 and will be added to your order total. CITES documentation fee is non-refundable unless merchandise is defective. Please allow an additional 4-6 weeks for delivery.
Certain items requiring special delivery have increased Delivery & Processing charges based on a shipment address to Canada. This amount is indicated on the shipping options page within checkout.
Merchandise Total**  Standard  Priority
25.00 and under  25.50 35.50 
25.01 -   50.00  28.50 38.50 
50.01 - 100.00  31.00  41.00 
100.01 - 200.00  34.50  44.50 
200.01 - 300.00  36.50  46.50 
300.01 - 500.00  39.00  49.00 
500.01 - 700.00  52.00  62.00 
700.01 and over  69.00  84.00 
**Total value of merchandise before tax or other charges.
Delivery to Post Office Boxes
Delivery to Post Office Boxes in Canada is not available at this time.

Delivery to Nunavut, Prince Edward Island Provinces and Other Remote Locations
Orders that cannot ship UPS due to UPS limitations will ship Foreign Parcel Post (FPP). Duty, brokerage and taxes will be the responsibility of the customer.

Duty & Brokerage (D&B)

D&B is calculated based on the value of your merchandise.
D&B is not applied to a Gift with Purchase.
D&B is not applied to tax amounts.
D&B is not applied to D&P .
D&B is applied to value added services, such as Gift Packaging.
Returns may affect final D&B charges. D&B charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&B credit as D&B was allocated, which may result in a final D&B charge after return that differs from quoted rates.
Taxes

Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable.
PST, GST and HST are not applied to other Canadian taxes.
Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus Duty and Brokerage.
PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer.
All taxes are calculated and listed as a sum value under Tax.